a71ee Privacy Policy — How We Collect, Use, and Protect Your Data

1 Introduction and Scope

This Privacy Policy ("Policy") describes how a71ee ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects personal information relating to individuals who register for, access, or use the a71ee online betting and casino services available at https://a71ee.io and its associated mobile-optimised interfaces (collectively, "the Service").

This Policy applies to all a71ee players, prospective players, visitors to the a71ee website, and any other individuals whose personal data is processed by a71ee in connection with the operation of the Service. It applies regardless of the device, browser, or network connection used to access the platform.

By registering an account on a71ee, completing any part of the KYC verification process, making a deposit, or otherwise using the Service, you acknowledge that you have read this Privacy Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this Policy, you must refrain from using the Service.

2 Who We Are and How to Contact Us

a71ee is the operator of the online betting and casino platform at https://a71ee.io. We are the data controller in respect of all personal data processed in connection with the delivery of the Service to players based in Bangladesh and elsewhere.

Our dedicated data protection and privacy support contact is available via email at [email protected]. All privacy-related inquiries, data subject access requests, correction requests, and deletion requests should be directed to this address. Please mark the subject line of your email as "Privacy Request — [Your Registered Username]" to ensure prompt handling.

3 Data We Collect and How We Collect It

3.1 Data You Provide Directly. When you interact with a71ee — whether by registering an account, completing the KYC verification process, making a deposit or withdrawal, contacting customer support, or participating in a promotion — you provide us with personal data directly. This includes:

• Registration data: full legal name, date of birth, email address, mobile phone number, and preferred payment method
• Identity verification documents: National Identity Card (NID), passport, driving licence, and proof of address such as a utility bill or bank statement
• Payment and financial data: bKash, Nagad, Rocket, or Upay account numbers; Visa or Mastercard card details (last four digits only, never full card numbers); transaction reference numbers
• Communications: content of emails, live chat messages, and support tickets submitted to a71ee
• Marketing preferences: whether you have opted in to receive promotional emails or SMS notifications from a71ee

3.2 Data Collected Automatically. When you access and use the a71ee platform, certain technical data is collected automatically by our systems. This data is necessary for the operation, security, and improvement of the Service and includes:

• IP address and approximate geographic location (city/district level)
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time spent on each page, click-through paths, and exit pages
• Session start and end times, session duration, and login frequency
• Referral source (how you arrived at the a71ee website)
• Cookie identifiers and similar tracking data (see Section 5)

3.3 Data From Third Parties. In certain circumstances, a71ee may receive personal data about you from third-party sources, including:

• Payment providers such as bKash, Nagad, Rocket, Upay, and banking partners, who confirm transaction completion status
• Fraud prevention and identity verification agencies that provide signals about known fraudulent identities or suspicious payment patterns
• Game providers who report game session results, disputes, and technical errors relevant to your account
• Responsible gaming databases that alert a71ee if a player has registered a self-exclusion request with another participating operator

4 How We Use Your Personal Data

a71ee processes your personal data for the following specific and lawful purposes:

• Account administration: Creating, maintaining, and managing your a71ee player account, including processing login sessions and account preference updates.
• Identity verification and KYC compliance: Verifying that you meet the eligibility requirements to use the Service, including the 21+ age requirement and identity authentication obligations under applicable anti-money-laundering regulations.
• Payment processing: Facilitating deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank account in Bangladeshi Taka (৳), and maintaining accurate financial records of all transactions.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming compliance: Monitoring account activity for signs of problem gambling, enforcing self-exclusion periods, applying deposit and session limits requested by the player, and fulfilling our duty of care to players at risk.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance in connection with your use of the Service.
• Legal and regulatory obligations: Fulfilling our obligations under applicable anti-money-laundering, counter-terrorism financing, and gaming regulatory requirements, including the production of records in response to lawful requests from competent authorities.
• Service improvement: Analysing aggregated and anonymised usage data to identify areas for platform improvement, optimise game performance, and improve the player experience.
• Marketing communications: Sending promotional offers, bonus notifications, tournament announcements, and seasonal campaign communications to players who have opted in to receive such messages (see Section 12).

5 Cookies and Tracking Technologies

a71ee uses cookies and similar tracking technologies (collectively, "cookies") to operate and improve the platform, maintain your logged-in session, detect fraud, and understand how players interact with the Service.

5.1 Types of Cookies We Use:

• Strictly necessary cookies: Essential for the basic operation of the platform, including maintaining your login session and remembering your account preferences. These cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about page visits, session duration, and navigation paths. This data helps us identify performance issues and improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity, and unauthorised access attempts. These cookies are strictly necessary for platform security.
• Preference cookies: Used to remember settings you have applied to your account, such as language preference and notification settings.

5.2 Managing Cookies. You may control and manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, blocking strictly necessary cookies will prevent you from logging in to your a71ee account and using core platform features. Blocking performance or preference cookies will not affect your ability to use the Service but may result in a less personalised experience.

6 Sharing Your Personal Data

a71ee shares personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose of sharing:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum transaction data required to process deposits and withdrawals on your behalf.
• Identity verification partners: Third-party KYC and identity verification service providers receive identity document data to perform automated and manual verification checks. These providers are contractually bound to process data only for verification purposes.
• Game technology providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi, and other game studios receive your account session token and game history data necessary to operate the games you play and resolve any game-related disputes.
• Fraud prevention agencies: Anonymised or pseudonymised data may be shared with fraud intelligence platforms to identify and prevent fraudulent account activity. No more data than is necessary for the specific fraud signal is shared.
• Regulatory and law enforcement authorities: a71ee will disclose personal data to competent authorities, including regulatory bodies and law enforcement agencies in Bangladesh and internationally, where required by law, court order, or other binding legal process.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by a71ee may access personal data to the extent necessary to perform their professional services, subject to confidentiality obligations.

All third parties with whom a71ee shares personal data are required to maintain its confidentiality, process it only for the specified purpose, and implement appropriate technical and organisational security measures.

7 International Data Transfers

a71ee's primary player base is located in Bangladesh. Where personal data is transferred to, or processed by, servers or service providers located outside Bangladesh — for example, where a game provider's infrastructure is hosted in a different jurisdiction — a71ee takes reasonable steps to ensure that such transfers are conducted in accordance with appropriate data protection standards.

These steps include requiring contractual data protection obligations from all international data processors, limiting the scope of data transferred to the minimum necessary for the purpose, and applying encryption to data in transit and at rest. Where a transfer involves identity or financial data, enhanced transfer protocols and access controls are applied.

8 Data Security

a71ee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and a71ee servers is encrypted using industry-standard TLS protocols. The padlock icon visible in your browser confirms that your connection is secure.
• Access controls: Personal data is accessible only to a71ee staff and contractors with a legitimate operational need. Access is governed by role-based permissions and is subject to periodic review and audit.
• Secure server infrastructure: Player data is stored on dedicated servers with firewall protection, intrusion detection systems, and regular security patching.
• Password hashing: Account passwords are stored using one-way cryptographic hashing. a71ee staff are unable to view or recover your password in plain text under any circumstances.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their a71ee accounts for an additional layer of login security.
• Monitoring and incident response: a71ee operates continuous security monitoring with defined incident response procedures. In the event of a data breach that poses a risk to player rights, affected players will be notified promptly.

9 Data Retention

a71ee retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory requirements that mandate longer retention periods. The following retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status plus a post-closure period of 7 years to meet anti-money-laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years following the completion of the KYC process, or 5 years from account closure, whichever is later, in accordance with applicable financial regulations.
• Transaction records: Deposit, withdrawal, and betting history records are retained for 7 years from the date of each transaction.
• Support communications: Customer support correspondence is retained for 3 years from the date of last contact, or longer where the correspondence is relevant to an ongoing or potential legal dispute.
• Marketing preference data: Retained until you withdraw your consent or the data is no longer relevant to active marketing communications, whichever is earlier.
• Technical and log data: Server logs and session data are retained for up to 12 months for security and fraud analysis purposes, after which they are deleted or anonymised.

At the end of each applicable retention period, personal data is securely deleted or rendered permanently anonymous in accordance with a71ee's data disposal procedures.

10 Your Rights as a Data Subject

As an individual whose personal data is processed by a71ee, you have the following rights in respect of that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Registered Username]".

• Right of access: You have the right to request a copy of all personal data that a71ee holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other lawful basis for processing. Note that we may be required by law to retain certain data even following an erasure request.
• Right to restriction of processing: You may request that a71ee restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of data held, while a71ee verifies the accuracy.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your data in a portable format and to transmit it to another service provider.
• Right to withdraw consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to processing based on legitimate interests where you believe your interests, rights, or freedoms override those interests.

11 Children and Minors

The a71ee Service is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. The registration process includes an age declaration and is backed by mandatory KYC age verification.

If a71ee becomes aware that personal data has been collected from an individual who is under the age of 21, we will immediately suspend the associated account, initiate a review of any transactions processed via that account, and take all reasonable steps to delete the relevant personal data from our systems as quickly as practicable.

If you are a parent or guardian and you believe your child has registered an account or provided personal data to a71ee, please contact us immediately at [email protected] so that we can take appropriate action.

12 Marketing Communications

a71ee sends promotional emails and SMS notifications — including bonus offers, tournament announcements, and seasonal campaign communications tied to events such as Eid, Pohela Boishakh, BPL, and IPL fixtures — only to players who have explicitly opted in to receive such communications at the time of registration or via their account notification settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email sent by a71ee
• Updating your notification preferences in your a71ee account settings
• Sending an email to [email protected] with the subject line "Unsubscribe — [Your Registered Username]"

Withdrawal of marketing consent does not affect the delivery of transactional communications that are essential to the operation of your account, such as deposit confirmations, withdrawal notifications, KYC request emails, and security alerts. These communications are sent regardless of your marketing preferences because they are necessary for the operation of your account.

13 Third-Party Links and Services

The a71ee platform may contain references to third-party game providers, payment partners, and other services. These third parties operate under their own privacy policies, which a71ee does not control. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of a71ee.

a71ee is not responsible for the privacy practices of third-party game providers (such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, or Ezugi) or payment processors (such as bKash, Nagad, Rocket, or Upay). Any data you provide directly to these providers — outside of the a71ee interface — is governed solely by their respective privacy policies.

14 Changes to This Privacy Policy

a71ee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Material changes to the Policy will be communicated to registered players via the email address on file and/or via a prominent notice on the a71ee website, at least 14 days before the changes take effect.

The "Last Reviewed" date at the top of this document will be updated each time the Policy is revised. We encourage you to check this page periodically to stay informed of any updates. Your continued use of the Service following the effective date of a revised Policy constitutes your acceptance of the updated terms.

For minor amendments — such as corrections of typographical errors, updates to contact information, or clarifications of existing provisions that do not materially affect your rights — a71ee may make changes without prior notice, and such changes take effect immediately upon publication.

15 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which a71ee handles your personal data, please contact our privacy support team using the details below. We take all privacy inquiries seriously and commit to responding in a timely and transparent manner.

Email: [email protected]

Subject line format: Privacy Complaint — [Your Registered Username]

All formal complaints will be acknowledged within 48 hours of receipt. We will investigate your complaint thoroughly and provide a written response within 10 business days. Where a complaint is particularly complex, or where additional information is required from you to complete our investigation, we will notify you of the expected extended timeline.

If you are dissatisfied with a71ee's response to your complaint, you retain the right to escalate the matter to the appropriate regulatory or data protection authority in your jurisdiction. a71ee will cooperate fully with any such authority in the investigation of a complaint made against us.